Why Is My Tracking Number Not updating Online?

Since we are working with an overseas fulfilment center please allow 4-7 days for your tracking number to be updated in our system once your shipping confirmation email is received.

Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia-Pacific is one of the largest International postal hubs and updating their tracking systems can take time.


How Long Does Shipping Take?

Typically, all orders are delivered 11 to 26 days after being shipped from our fulfillment center. We source our inventory from several suppliers within the US, Europe, and Asia. In order to keep our inventory affordable, trendy, and up to date with the latest styles we have a centralized fulfillment center in Asia where all of our products ship from.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. Rest assured, any shipping delays will be communicated.


Lost, Stolen Or Undelivered Packages?

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns


Orders With Incorrect Address Information?

Once your order has been submitted, it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the buyer. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!


Where Do Your Products Ship From?

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.


Which Countries Do You Ship To?

Lazy Relax ships within the United States and its territories, Canada, United Kingdom, Australia, Germany, France, Korea, Switzerland, Hungary, Italy, Luxembourg, Poland, Finland, Ireland, Belgium, Israel, and New Zealand!

If you are buying from a country not listed above, please contact us before placing your order.


Will There Be Duties / Taxes On My Package?

Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.

In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.


Back Orders

Sometimes an item is so popular it gets snagged up before we know it! Don’t worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we so much appreciate your patients!

If the item is back ordered longer than two weeks, a refund can be issued upon request to support@zumaproducts.com


How Do I Contact Lazy Relax If I Have More Additional Questions Not Answered Above?

If you have any questions or feedback we would love to hear from you! Please contact us at support@zumaproducts.com!
Or call us at (800) 674-8410 Or You Can Also Use The Contact Form Below.